Digital Delivery, Cancellation and Refund Policy

Digital delivery

All products/services sold through the platform are delivered electronically. No cargo or physical shipment is made.

Exam, practice, strategy or full-access products are activated in the purchasing account after payment confirmation. Score-appeal products start an independent re-evaluation workflow and do not grant exam access.

If access is not delivered

First sign out and sign in again, then check the dashboard. If access is still missing, contact support with the order number and payment date.

Confirmed non-delivery, duplicate collection or technical activation failure is corrected by activating the service or, where appropriate, refunding the collected amount.

Withdrawal, cancellation and refunds

Because the customer separately requests immediate digital performance, statutory withdrawal exceptions may apply after performance starts. A blanket waiver is not applied to cases where mandatory consumer remedies remain available.

Requests are assessed individually by considering whether access was activated, whether content/service was used or performed, payment status, service conformity and applicable law.

How to apply

Send the order number, account e-mail, request reason and any supporting document through the contact page or eposta@mylangprep.com / 0530 238 05 85. Never send full card information.

Refund channel and timing

Approved refunds are initiated through iyzico to the original payment instrument. The posting time is determined by the card issuer, bank and payment network.

Where required, sales and refund invoice processes are completed separately from the payment return.