Distance Sales Agreement
Version: 2026-07-22.1 · Effective date: 22.07.2026
1. Parties
This agreement is concluded electronically between the provider and the customer whose details are shown below.
- Legal name: Tümer Altaş Eğt.Bil.Yay.Dan. A.Ş.
- Registered office: Ostim Teknopark
OSTİM OSB MAH. 100.YIL BLV. NO: 55 E İÇ KAPI NO: 14
YENİMAHALLE / ANKARA - Tax number: 0730712912
- Tax office: Ostim
- MERSIS number: 0874018642900001
- Trade registry: 372135
- Professional chamber: Ankara
- E-mail: eposta@mylangprep.com
- Telephone: 0530 238 05 85
- Website: https://exambank.mylangprep.com
- Brand: Tümer Altaş Eğt.Bil.Yay.Dan. A.Ş.
2. Subject and scope
The agreement governs the sale and digital delivery/performance of the product or service selected by the customer, together with the parties’ rights and obligations.
3. Formation of the order
The customer reviews the order summary, Preliminary Information Form and this agreement, gives the required separate confirmations and presses the button clearly indicating a payment obligation.
The order is completed only after the payment provider confirms a successful payment. A failed, cancelled or unverified payment does not create paid access.
4. Price, payment and invoice
The final payable amount and currency are shown in the order summary. Payment is collected by iyzico. Any installment, bank fee or card-specific condition shown by the payment provider is governed by the relevant provider/bank terms.
The fiscal invoice/e-archive invoice is generated using the billing information supplied by the customer and is made available or delivered electronically.
5. Digital delivery and access
No physical delivery is made. Access begins after successful payment verification and continues for the purchased term, unless it is suspended for a lawful reason, refunded or otherwise terminated under this agreement.
The customer is responsible for maintaining the confidentiality of account credentials and for a compatible device, browser and internet connection.
6. Immediate performance and withdrawal
The customer expressly requests immediate performance before the statutory withdrawal period expires. For services supplied electronically and performed instantly, or services started with the customer’s prior approval, statutory withdrawal exceptions may apply once performance begins.
Mandatory rights concerning non-performance, defective service, unauthorized or duplicate collection and other non-conformity remain reserved.
7. Cancellation and refund procedure
The customer submits a request with the order number via the contact channels. The provider examines payment, access, usage and performance records and replies within a reasonable period.
If a refund is approved or legally required, it is initiated through the original payment method. Bank/payment-provider settlement times are outside the provider’s direct control.
8. Intellectual property and permitted use
The purchase grants a personal, limited, non-transferable right to use the relevant digital content during the access period. Copying, redistributing, selling, publicly sharing, extracting question banks or bypassing technical protections is prohibited.
9. Personal data and payment security
Personal data is processed as explained in the Privacy Notice. Card data is entered into the iyzico payment environment; the platform does not intentionally store full card numbers or security codes.
10. Force majeure, interruptions and liability
Reasonable maintenance, internet/hosting failures, payment-provider interruptions, legal orders, cyber incidents and events beyond reasonable control may temporarily affect service. The provider will take proportionate measures to restore service and preserve mandatory customer rights.
11. Complaints and disputes
Complaints should first be sent to eposta@mylangprep.com / 0530 238 05 85. The customer may also apply to the competent consumer authorities and courts under the rules applicable at the application date.
12. Entry into force and records
This agreement enters into force when the customer completes the separate confirmations and places the order with payment obligation. Its version, order data, timestamp, IP address and integrity hash are retained with the order record.